Claims Portfolio Manager

About the Opportunity

Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people. Work with experienced and skilled colleagues who support and inspire one another to achieve collective success. Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle.

Responsibilities

• Enhance portfolio insights by evolving claims data, controls, and visualizations to clearly highlight portfolio health and risks.
• Drive timely claim outcomes by optimizing tracking of claim activity, milestones, and pipeline management.
• Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation.
• Improve decision quality by reviewing complex or sub-optimal claims and providing expert strategic guidance.
• Lift claims performance through coaching, insights, and targeted recommendations to leaders and teams.
• Ensure data integrity by designing and embedding mechanisms that deliver accurate, reliable claims insights.

About You

Bring solid claims experience, with around 3+ years in Life Insurance claims management and a strong understanding of end-to-end claim decision-making. Use data confidently to drive better outcomes, translating insights into practical improvements in claim management and portfolio health. Apply strong analytical judgment, with the ability to identify risks, solve problems, and improve claim strategies with attention to detail. Influence and support others, sharing expertise through coaching, collaboration, and constructive challenge to lift overall claims performance. Demonstrate deep regulatory awareness, with working knowledge of the Life Insurance Code of Practice, Privacy Principles, and relevant legislation. Lead with empathy and integrity, building trust with customers and stakeholders while delivering fair, high-quality, and compliant outcomes.

Eligibility

TAL is one of Australia’s leading life insurers, committed to inclusion and supporting the career growth of our diverse workforce. We welcome applications from people with diverse experiences, perspectives, and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds, and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

Benefits

- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity, and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
- TAL employees have a responsibility to do the right thing and are accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

About Company

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference. We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact. We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.