Portfolio Manager – Digital Customer Experience

About the Opportunity

We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨

About Digital Customer Experience

This role spans our Digital Customer Experience and Marketing Tech functions: our Digital Customer Experience team owns the end-to-end journey across web and app, creating seamless, insight-led experiences for our customers and our Marketing Technology Function which designs, builds, integrates, and operates the technology that underpins our marketing strategy. Bringing together Product, UX, Research, Engineering, Delivery and BA expertise, we use customer insight and data to design, build and optimise intuitive, high-performing journeys that remove friction, improve engagement, and deliver measurable value.

Responsibilities

• Steer delivery teams to deliver on time, to cost, and with quality outcomes.
• Establish and manage PU delivery plan, ensuring alignment across squads.
• Facilitate collaboration, remove blockers, and build talent pipelines internally and externally.

About the Role

We are looking for a Portfolio Manager to orchestrate and oversee change across our marketing and digital customer experience pillar to ensure alignment with strategic objectives and delivery of maximum value. Leading a team of lead and senior delivery managers, they will drive delivery of a wide portfolio of activity across their Performance Unit(s), including commercial and KLO initiatives. They are responsible for building delivery capability and ensuring optimal resource utilisation across their PU(s).

Eligibility

Essential knowledge and skills include: Expert in portfolio and programme management, strong people leadership, excellent commercial and financial acumen, deep understanding of delivery models, strong stakeholder management skills, etc.

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment
• £10,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site

About Company

The company is committed to building a culture of everyday inclusion and equal opportunities. They welcome applications from all backgrounds and have various colleague networks to promote diversity and inclusivity.