Client Project Coordinator 2

About the Opportunity

Shift: Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation

$20.00 per hour

Summary

Responsible for administrative support for the Project Management Team by acting as a liaison between project management and sample receiving/log-in to successfully intake and manage clients' work, as well as supporting a small number of client accounts.

Responsibilities

• Oversee, review, complete, and process various project management forms, documents, databases, and related materials and information.
• Act as a liaison regarding client project needs and provide guidance and suggested actions to the Pace team to ensure successful project setup.
• Assist with more complex projects involving client contact, verification of accurate sample check-in, monitoring analysis status, responding to client inquiries, and invoicing clients, as determined by supervisor.
• Direct client calls and requests to the appropriate Project Manager for follow-up.
• Schedule and enter bottle orders into the container order system based on client sample needs.
• Set up accounts and pricing within the Laboratory Information Management System (LIMS) and ensure account information remains current.

About You

Qualifications

Education and Experience: Bachelor’s degree in Business Administration, Chemistry, Biology, or a closely related field; AND three (3) years of customer service/support experience; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge: Principles, practices, and techniques of customer service, Computer applications and systems related to the work, Working effectively with individuals from diverse socio-economic, ethnic, and cultural backgrounds, including challenging interactions, Proper business English, including spelling, grammar, and punctuation.

Required Skills: Providing professional-level customer service across various markets, Training others on policies and procedures, Preparing functional reports, correspondence, and written materials, Working independently with minimal supervision, Exercising initiative and sound judgment within organizational guidelines, Using tact, discretion, and professionalism in interactions, Contributing to team goals and objectives, Building and maintaining effective working relationships.

Physical/Mental Requirements

• Ability to work in an office setting and use standard office equipment
• Ability to sit for extended periods
• Ability to lift and carry up to 10 pounds
• Vision to read printed materials and computer screens
• Hearing and speech to communicate in person and by telephone

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

About Company

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.