Portfolio Manager

About the Opportunity

Provide end-to-end stewardship of the travel insurance portfolio across Claims, Portfolio, Pricing, Product, and Partners, ensuring strong underwriting performance, timely identification of risk and opportunity, and effective execution of portfolio actions. The role is accountable for portfolio profitability and margin outcomes, early warning indicators, insurer and partner performance management, and translating insights into pricing, underwriting, and product decisions across a multi-brand, multi-partner portfolio. The role is reporting to the Chief Insurance Officer and will work closely with Lead Actuaries and Head of Product.

Responsibilities

• Lead the portfolio performance rhythm, including weekly monitoring, monthly deep dives, and quarterly reviews, maintaining loss ratio and contribution margin within target bands by product, partner, and segment.
• Design and operate an early warning indicator framework across frequency, severity, channel, geography, and product features, enabling timely signal to inform decision-making.
• Diagnose portfolio deterioration and performance shifts, with documented action plans and tracked outcomes.
• Partner with Pricing and Actuarial teams to translate portfolio insights into pricing and underwriting actions (rates, relativities, rules, eligibility), reducing signal to decision cycle time.
• Collaborate with Claims to identify drivers of frequency, severity, leakage, and recovery performance, agreeing targeted remediation actions.
• Prepare and present quarterly insurer performance packs, including portfolio outlook, remediation actions, and performance narratives, maintaining strong insurer confidence and engagement.
• Foster strong working relationships with external distribution partners, underwriters, and internal stakeholders across various departments.
• Maintain portfolio playbooks covering levers, thresholds, decision rights, and escalation paths.

About You

8+ years' experience in portfolio management, underwriting, or pricing within general or specialty insurance (travel insurance highly regarded). Strong actuarial or analytical grounding with the ability to translate technical insights into commercial actions. Proven experience working in multi-partner and insurer led environments. Advanced Excel skills; familiarity with SQL, Python, or R desirable. Strong data storytelling capability and confidence presenting to senior leadership, insurers, and partners. Tertiary qualification in Actuarial Science, Statistics, Finance, or related discipline; part qualified or qualified actuary advantageous. Behaviours aligned to WeCare values, including accountability, collaboration, sound judgement, and clear communication.

Benefits

To be discussed.

About Company

To be provided.