Senior Residential Portfolio Manager – Operations

Location: Central London (with travel across portfolio sites) Salary: £60k plus an excellent benefits package and career progression Reports To: Head of Property Management The Company An exciting opportunity has arisen for an experienced Portfolio Manager to oversee the strategic and operational management of a portfolio of luxury and super-prime residential developments across Central London. The portfolio includes high-rise residential buildings with extensive amenities, complex compliance requirements, and significant on-site teams. The successful candidate will be responsible for ensuring all properties operate safely, compliantly, and efficiently while delivering exceptional standards of resident engagement and stakeholder management. The Opportunity Ensure compliance with all relevant legislation, regulations, and industry best practices, including: Building Safety Act 2022, Landlord and Tenant legislation, Fire Safety regulations, Health & Safety legislation, RICS and industry standards Support the delivery and implementation of building safety requirements across the portfolio. Conduct internal audits and compliance reviews to ensure effective and compliant property management. Maintain accurate records and ensure all documentation is appropriately captured within property management systems. Prime Residential Support Support the specification and review of service contracts and Service Level Agreements (SLAs). Monitor contractor performance and service delivery across managed sites. Undertake site inspections to ensure works are completed to agreed standards and statutory requirements. Review performance data and prepare monthly, quarterly, and annual reports identifying trends, risks, and areas for improvement. Support annual budget preparation, forecasting, and year-end processes. Review financial performance, identifying risks, variances, and opportunities for cost efficiencies. Assist in the management of service charge budgets and expenditure. Essential Skills & Experience Proven experience in a senior residential property management role. Experience managing large, complex, luxury, or high-value residential developments. Strong understanding of property management compliance, health and safety, fire safety, and risk management. Experience working with high-value property management contracts. Demonstrable experience managing multiple stakeholders and delivering high levels of customer service. Strong analytical, reporting, and problem-solving skills. Excellent communication, negotiation, and conflict resolution abilities. Ability to review, interpret, and assess technical plans, reports, and property-related documentation.