Project Coordinator (£32k–£38k DOE)

Role purpose Support the Growth Operations Manager (GOM) with client projects and day-to-day operations, coordinating workshops, assessments and 360 feedback processes, maintaining delivery records and providing weekly forecasts. Key responsibilities Project and delivery coordination Schedule workshops, client meetings, preparation calls and other delivery activities with clients and consultants. Track progress, deadlines and actions, flagging changes and issues to the GOM. Prepare, format and proofread workshop materials and client documents for accuracy and consistency. Maintain attendee trackers, issue pre-work and psychometric assessments, and distribute outputs. Arrange printing and couriers, and coordinate workshop logistics with clients. Manage 360 feedback administration, tracking progress and chasing outstanding actions. Project manage NM’s AI partnership: coordinate activities with the partner and colleagues, track milestones and actions, and report progress and issues to the GOM. Monitor agreed inboxes, act on scheduling and delivery requests, and escalate where needed. Delivery recording and reporting Keep delivery records accurate and up to date in Xero. Report weekly delivery forecasts, distinguishing confirmed and provisional information. Confirm delivery information with colleagues and flag changes, gaps or discrepancies before reporting. Operational support Support the GOM with daily administration and agreed process improvements. Keep client folders, documents and file names organised. Update older materials to current branding and maintain shared resources. Help maintain shared admin accounts and access in line with agreed procedures. Person specification — proposed requirements Experience creating project plans, coordinating projects, programmes or client delivery and managing competing deadlines. Strong organisation and follow-through, including chasing actions and keeping others informed. Clear written and verbal communication; confident liaising with clients and colleagues. Attention to detail in proofreading, trackers and delivery records. Confident using Microsoft 365, including Outlook, Word and Excel, and learning new systems. Confident using AI to work more efficiently, checking accuracy and protecting confidential information. Able to work independently within agreed priorities and know when to seek guidance or escalate. Discretion with client information, assessment outputs and inbox access. Experience using Xero, Mentimeter, SurveyMonkey, Mailchimp would be helpful.