Senior Fieldwork Project Manager

About Noted Fieldwork Noted Fieldwork finds and manages the people who take part in consumer research. We recruit from our own community of more than 25,000 consumers for live taste tests at our purpose-built testing hubs, and for surveys and qualitative groups across the UK and beyond. Our work comes from end-to-end research projects and from a portfolio of research companies who buy their fieldwork from us. Behind the name sits more than 30 years of fieldwork experience, and in 2026 the operation was named Best Viewing/Research Testing Facility at the MRS Operations Awards. We run two purpose-built hubs alongside a national network of approved sites, and we have ambitious plans to grow. Real people. Properly noted. About the role We are looking for an experienced and highly organised Senior Fieldwork Project Manager to lead the delivery of complex, high-volume fieldwork across our key client accounts, and to manage our team of Fieldwork Project Managers. This is a senior position for a confident operator who can independently manage large workloads, strengthen client relationships and make sure fieldwork is executed properly from planning to delivery. You will own a portfolio of key accounts, often with several projects running concurrently, acting as a trusted adviser to those clients. You will also run the project management team day to day: allocating work, checking quality, developing your team and acting as the first point of escalation before the Head of Fieldwork. The role is ideal for someone with strong fieldwork experience who is ready to step up, influence decision-making and contribute to the long-term growth of client accounts. Working closely with the Head of Fieldwork, you will help shape how our operation runs and scales, and deputise for them when needed. What you will be doing Client and account management • Act as the primary point of contact for your portfolio of key client accounts, ensuring consistent, high-quality service. • Build and strengthen long-term client relationships through proactive communication, best practice advice and reliable project execution. • Identify opportunities to grow accounts by understanding client needs and recommending suitable fieldwork solutions. • Lead feasibility and quoting for your accounts with minimal supervision, protecting margin and flagging briefs that do not stack up. • Handle client issues and first-stage complaints, escalating to the Head of Fieldwork where needed. Project leadership and delivery • Independently manage our larger and more complex fieldwork projects, ensuring all timelines, budgets and quality standards are met. • Plan capacity and scheduling across the PM team and our hubs, so live projects are properly resourced and new work can be taken on. • Conduct advanced quality assurance checks and sign off project set-up before fieldwork starts. • Maintain comprehensive project documentation and report on portfolio performance, including cost against budget. Team leadership • Line manage our Fieldwork Project Managers, providing guidance, support and structured development as they grow within the fieldwork function. • Allocate projects across the team based on capacity, complexity and development needs. • Review the team's cost estimates and project plans before they go to clients. • Step in to support colleagues during peak periods or complex project phases. • Share knowledge and contribute to a collaborative, high-performing team culture. Operational excellence • Work closely with internal teams, including logistics, our test centres and recruitment, to resolve operational challenges quickly. • Provide logistical leadership, including venue coordination, interviewer oversight and fieldwork troubleshooting. • Identify inefficiencies and recommend scalable solutions, supporting the Head of Fieldwork in reviewing and refining our SOPs. • Support the development of best practice for fieldwork operations and client servicing. What success looks like in your first 12 months • Every project in your portfolio delivered to time, quota and budget, with strong project scores from your key accounts. • Key accounts retained and growing, with repeat work and new briefs coming from the relationships you manage. • Quotes for your accounts turned around quickly and costed accurately, protecting margin. • A well-resourced, developing PM team, with fewer issues needing to reach the Head of Fieldwork. • Clear, regular reporting on your portfolio's delivery, cost against budget and team capacity. • At least one SOP or process improved and adopted across the team. What we are looking for An experienced fieldwork project manager who is ready to lead: someone who can run a demanding portfolio of their own while bringing a team along with them. Essential • 3 to 5 years of quantitative fieldwork management experience within market research, ideally with exposure to large-scale or multi-market projects. • Proven ability to manage high project volumes and competing deadlines. • Strong client-facing skills, with experience in account development and relationship building. • Experience costing and quoting fieldwork projects. • Experience supervising, mentoring or line managing junior team members. • Advanced organisational and time-management skills, with a proactive, solutions-focused mindset and strong attention to detail. • Ability to interpret project requirements, anticipate risks and ensure accuracy in fieldwork execution. • Confident use of CRM systems and MS Office, particularly Excel, and Monday.com or similar. • Good working knowledge of the MRS Code of Conduct and GDPR as they apply to fieldwork. Desirable • Hands-on experience of central location and home use testing. • Experience documenting or improving operational processes and SOPs. • A full UK driving licence. How to apply Apply through this advert with your CV and a short note on why this role is right for you. If you would like an informal conversation first, message the Noted Fieldwork page on LinkedIn and we will arrange a call. Noted Fieldwork is an equal opportunities employer. We want the strongest person for each role and we welcome applications from everyone.