Job Description
Apply for Enterprise Project Coordinator
Job Description
OVATION Wireless Management, Inc.
Title
Enterprise Project Coordinator
Responsible To
Chief Solutions Officer
Salary
Commensurate with Experience
LOCATION:
Cornelius, NC.
This is an exciting opportunity to join one of the premier organizations, OVATION Wireless Management, Inc., in the rapidly expanding Managed Mobility Service industry. OVATION specializes in Managed Mobility Services and Unified Endpoint Management and utilizes its proprietary, GDPR compliant software platform, Magellan®, to identify and execute meaningful operational cost reductions for clients. OVATION also provides device logistics, procurement support, provisioning, asset management, help desk services, VIP care, and mobility contract compliance. OVATION manages wireless mobility services end-to-end for its clients, providing a significant value in carrier savings.
Main Purpose
The Mobility Project Coordinator will be responsible for interfacing with Ovation’s enterprise client to provide technical support and administrative services within the client, carrier and Ovation consoles. This position will work in concert with the Ovation mobility team to coordinate customer projects, assist with communication, planning and execution, track project progress, provide reporting to Ovation leadership and customer contacts.
Successful candidates will have a proven track record of successful customer interactions, project contributions, strong data analytics, and ability to manage multiple projects concurrently.
Job Duties Include
Project coordination
Build and communicate project plans for respective projects
Coordinate Ovation and customer resources required to execute key tasks within the project plan
Facilitate regular project meetings with customers within the active projects
Manage project rosters and provide regular reporting to Ovation leadership and key customer contacts throughout projects
Create and manage follow up procedures for impacted customers within the project rosters
Own the escalation management process for addressing issues as they occur
Facilitate the end user and platform administration duties in conjunction with our leadership team
Facilitate version control of content management and push to end users for compliance
Advise on mobility architecture and implement device features and restrictions for project based smart devices
Assist our Managed Mobility team with smart device deployment projects
Provide reports on devices out of compliance with Client policies
Create and maintain detailed documentation, installation instructions, technical bulletins, reports, etc. for assigned projects
Attend required meetings for projects, engineering, training, etc. and follow through on any assignments
Liaise with client vendors for special needs, issues, and improvements
Responsibilities
Project coordination
Project planning
Project logistics coordination
Resource coordination
Communication plan development and management
Follow up coordination
Project reporting and data management
Experience & Education
Qualifications:
Bachelor’s degree or higher
3 years or more of project coordination related experience
Data analytics experience a plus
Excellent oral, written, presentation, and communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
Strong analytical and problem solving skills
Ability to effectively prioritize and execute in a high-pressure environment
Ability to independently set priorities and meet deadlines in a fast paced environment; a self-starter
Typical Skills
Project coordination
Proven success with customer communication
Consolidated reporting and analytics skills
Presentation of project progress and data elements
Logistics experience a plus
Able to use spreadsheets to manage data for reporting and system updates
Manage project assignments effectively with operational tasks to ensure successful completion
Physical Requirements
Exerts up to 20 pounds of force occasionally and/or a negligible amount frequently to move objects.
SECURITY SENSITIVE: This job interfaces with client data and OVATION Intellectual Property that is security sensitive and thereby subject to the provisions of the employment agreement. Included in the documents are confidentiality statements, non-disclosures, IP ownership rights, and a background check.
LOCATION: Cornelius, NC / potentially virtual
TRAVEL: This role requires some travel.
Job Title: Enterprise Project Co-ordinator
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