Project Coordinator

Project Coordinator Company: WantDontWant Location: Clerkenwell, London (office-based) Hours: 34.5 hours per week Salary: £32,000- £35,000 per annum (depending on experience) A people-focused role in a small business with big ambitions Are you someone who enjoys working with people, understanding what they need and finding practical solutions? Do you take pride in building relationships, keeping things organised and making sure nothing falls through the cracks? If that sounds like you, we'd love to hear from you. We're WantDontWant, a small, dynamic furniture brokerage with a reputation much bigger than our size might suggest! We help businesses buy and sell quality office furniture, giving furniture a new lease of life and helping our clients make more sustainable choices. We're passionate about providing a fantastic experience for our clients, many of whom return to us again and again. We're equally passionate about creating a working environment where everyone has the opportunity to contribute, develop their strengths and find their own niche. We're now looking for a friendly, organised and commercially aware person to join our team, helping us look after our clients, respond to enquiries and coordinate the furniture solutions they need. This is an office-based role, working alongside our team at our Clerkenwell office throughout the 34.5-hour working week. What will you be doing? This is a varied, hands-on role combining client relationships, enquiry management, furniture sourcing and coordination. A significant part of your role will involve responding to enquiries from clients, understanding their requirements and helping find suitable furniture solutions. You'll take ownership of enquiries, keeping things moving and making sure clients receive a responsive, helpful and professional service. You'll work closely with our directors, colleagues and suppliers to prepare quotations, coordinate information and ensure enquiries progress smoothly. This isn't a traditional sales role involving cold calling or generating your own leads. You'll be looking after existing clients and responding to incoming opportunities, recognising when a more complex enquiry needs additional support from one of our directors. Your responsibilities will include: Looking after clients and enquiries Responding to incoming enquiries, understanding client requirements and identifying suitable solutions Building and maintaining positive relationships with existing and prospective clients Taking ownership of enquiries, keeping clients informed and following through on outstanding actions Recognising opportunities or more complex requirements that would benefit from involving one of our directors Helping resolve client queries and ensuring clients receive a consistently positive experience Sourcing furniture and coordinating solutions Researching and sourcing suitable furniture options based on client requirements Preparing quotations, product selections, presentations and other information for clients Liaising with manufacturers, furniture dealers and suppliers to obtain prices, specifications, availability and lead times Obtaining delivery quotations and coordinating information needed to progress enquiries Arranging showroom visits and liaising with relevant contacts when required Supporting enquiries relating to furniture clearances, disposals and sustainable furniture solutions Keeping things organised Maintaining accurate records of client enquiries, quotations, contact details and communications Monitoring outstanding enquiries, actions and deadlines, ensuring nothing is overlooked Coordinating information between clients, suppliers, directors and colleagues Keeping customer waiting lists and relevant records up to date Ensuring colleagues have the information they need to progress orders, deliveries and other activities Supporting the day-to-day administration that helps the business operate efficiently Working with people across the business Working closely with our directors to understand priorities and manage your workload Collaborating with colleagues to find practical solutions and deliver a positive client experience Supporting furniture listings, product information and other operational activities when needed Helping with research, administrative tasks and occasional cover for colleagues Identifying opportunities to improve processes and contribute to the way we work As you become familiar with the business, there will be opportunities to develop your knowledge, strengthen your client relationships and take on additional responsibilities. Who are we looking for? We're looking for someone who combines strong communication and organisational skills with a friendly, practical and commercially aware approach. You'll be someone who: Enjoys building relationships and is confident communicating with clients, suppliers and colleagues Listens carefully, asks good questions and takes time to understand what people need Takes ownership of enquiries and follows things through to completion Is organised, manages their time effectively and can prioritise competing demands Has good judgement and recognises when to make decisions independently or involve others Is resourceful, enjoys solving problems and finding practical solutions Communicates clearly and professionally, both in writing and over the phone Pays attention to detail and takes pride in producing accurate, high-quality work Can switch between different enquiries, tasks and priorities while remaining focused Enjoys working collaboratively and is willing to support colleagues when needed Understands how their work contributes to client satisfaction and the wider business Above all, we're looking for someone who's dependable, adaptable and genuinely enjoys helping people. Someone who takes responsibility, builds trust and is happy to be part of a small team where everyone makes a difference. Your experience and technical skills You'll need previous experience in a client-facing role involving customer relationships, account coordination, sales support, project coordination or similar responsibilities. You'll be confident using Microsoft Office, particularly Excel, Outlook and Teams, and comfortable learning new digital systems. Experience preparing quotations, liaising with suppliers, managing enquiries or coordinating client projects would be an advantage. An ability to research products, interpret information and present suitable options clearly will be valuable. We're also interested in people who are curious about how technology, including AI tools, can help them work more efficiently. You don't need previous experience in the furniture industry. What matters more is your ability to work with people, stay organised, take responsibility and learn. What's in it for you? We're a small team, and we want everyone to enjoy being part of it. Alongside a competitive salary, we offer: A 34.5-hour working week Company pension Benenden health cover Annual leave entitlement of 23 days and bank holidays Christmas closure without using your annual leave allowance Thursday team breakfasts A friendly office dog, Mitzi An office with a roof terrace A supportive, collaborative environment where your ideas and contributions matter You'll be joining a business where you can get involved in many different aspects of what we do, build your knowledge and make a real difference. Everyone is welcome At WantDontWant, we believe that different perspectives, experiences and ways of thinking make us stronger. We're committed to creating a welcoming, inclusive workplace where everyone is treated with respect, feels valued and has the opportunity to thrive. We welcome applications from people of all backgrounds and recognise that the right person might not tick every box in a job description. If you're excited about the role and feel you could make a positive contribution, we'd love to hear from you. Our office is on the third floor of a building without a lift. We want our recruitment process to be as accessible as possible and are happy to discuss reasonable adjustments during recruitment and employment. Our recruitment process We want our recruitment process to be straightforward, welcoming and an opportunity for us to get to know each other. Here's what you can expect: Application: Complete our short online application form and upload your CV. Initial conversation: Selected candidates will be invited to an online interview to explore their experience, skills and what they're looking for in their next role. Meet the team: Shortlisted candidates will be invited to our Clerkenwell office to meet us, learn more about the role and complete a short practical exercise reflecting the type of work involved. In some cases, there may be an additional interview. Final decision: We'll be in touch following the interviews to discuss next steps. We're hoping to welcome our new team member before Christmas, so an earlier start date would be an advantage. However, we understand that notice periods vary and would still encourage you to apply if the role feels like a good fit. How to apply If you're looking for a varied, people-focused role where you can build relationships, use your organisational skills and be part of a business that genuinely cares about its people and the planet, we'd love to hear from you. Please complete our short online application form and upload your CV using the link below. Apply here We'll review applications as they come in, so early applications are encouraged. If you have any questions about the recruitment process, have difficulty completing the application, or would like to discuss reasonable adjustments, please email mitzi@wantdontwant.com. We'll be happy to help. No recruitment agencies, please. We're managing this recruitment directly and kindly ask that recruitment agencies and other third-party recruiters do not contact us regarding this vacancy.