Project Director

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Principal Responsibilities Effectively administer and openly support all Company and sales policies and guidelinesDeliver the required sales targets for the siteRepresent the Company in an ethical, moral and professional manner at all timesProvide appropriate training, education and performance monitoring for sales teamContinually support and motivate staff to achieve performance goalsManage the performance of sales staff and take corrective action where requiredEnsure that the sales team participate in regular, productive sales meetingsAcknowledge the achievements of team membersLead by example in both professional and personal conductBe up to date with and ensure the sales site conforms to industry and Company best practicesWork proactively to support all Company marketing programs and ensure sales staff are educated on marketing strategies and site generated lead targets are metEstablish a positive team attitude towards exceeding site generated lead objectivesActively participate in training sessions and sales meetings and provide visible on-site support to the sales teamEnsure the sales management team provides a positive interface with all on-site and corporate departments and actively supports the Developer Representative’s recommendationsShare the role of presenter/trainer as requiredDevelop community relations between the Company and the neighbourhood through positive representation and proactive community awarenessUtilise sales, marketing and fiscal reports to assist in managing the site profitabilityActively supporting and modelling compliance with company policies and proceduresEnsure currency of required permits, licenses certifications etc. to enable sales operationsEnsure all employees stay current with required government licenses, work permits, etc.Build, develop and manage an engaged teamProvide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needsEstablish service quality standards based on internal customer requirementsIdentify trends/root causes and take action to ensure desired results are achievedDevelop and sponsor initiatives that foster open communicationConsult with appropriate stakeholders to obtain agreement or remove barriers before implementing changeEmployees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.Display Hospitality with Heart customer centric focused service to all internal and external parties.Display innovation through inspiring, creating and improving processes and products.Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Display leadership values by ensuring effective communication and respecting your peers Key Position Criteria Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the businessDemonstrated empathy and the ability to build upon other people’s ideasProven ability to implement alternative methods to achieve goals in the face of obstaclesAbility to meet tight reporting deadlines without compromising qualityProven leadership, motivating, coaching and performance management skillsAbility to plan for line requirements and attract, recruit and retain quality sales staffHigh level application and focus to drive sales (using sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale)Strong personal values regarding customer service, delivering on the promise and integrityA solutions focus and problem-solving abilityAbility to conduct effective meetingsKnowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the salePositive and enthusiastic attitude and ability to inspire same in othersExcellent written and verbal communication skillsWorks positively and constructively with all levels within the CompanyPresents oneself as a professional role modelAbility to works effectively with all levels employees and guestsAbility to recognise financial trends and their application to the business and to put in place plans to enhance profitability of the sales siteWorking knowledge of computer software and sales applications Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.