Service Portfolio Manager

Own and govern the IT Service Portfolio and Service Catalog across the assigned scope. Define service offerings, ownership, dependencies, support models, lifecycle status, and catalog standards. Lead service onboarding, transition readiness, changes, continual improvement, and retirement governance. Establish and manage SLA, KPI, and operational performance frameworks for services. Conduct service reviews and monthly business reviews, tracking risks, issues, trends, and actions. Govern Knowledge Management, including article creation, review, publication, maintenance, and retirement. Ensure support readiness, SOPs, documentation, and knowledge assets are complete before service launch. Partner with business, technology, operations, finance, and vendors to deliver measurable service outcomes. Support financial and vendor governance, including cost transparency, consumption, escalations, and corrective actions. Requires ITIL/ITSM, ServiceNow Service Catalog, Service Portfolio Management, SLA/KPI, Knowledge Management, Vendor Management, and CSI experience.