Short Let Portfolio Manager

S-Clusive is the dedicated short lets division of Sandersons, specialising in premium short-term accommodation across London. Backed by the reputation and expertise of Sandersons, we combine exceptional hospitality with meticulous property management to deliver outstanding experiences for both guests and property owners. Location: Hybrid (2–3 days per week in the office, remainder working from home) Hours: Full-time, 40 hours per week Salary: Competitive, dependent on experience About the Role We're looking for an exceptional Short Let Portfolio Manager to join our growing team. This is a fast-paced, rewarding role where no two days are the same. You'll be responsible for managing a high-performing portfolio of approximately 180 short let properties, ensuring both our property owners and guests receive an outstanding level of service at every stage of their journey. If you're highly organised, thrive under pressure, enjoy problem-solving and genuinely care about delivering exceptional customer experiences, we'd love to hear from you. Service is at the heart of everything we do. We pride ourselves on maintaining our Superhost status and consistently achieving 4.92 star guest review rating, and you'll play a key role in protecting and enhancing that reputation. Key Responsibilities Manage a portfolio of approximately 180 short let properties. Deliver exceptional customer service to both guests and property owners. Ensure seamless guest communication before, during and after every stay. Resolve guest issues quickly and professionally to maintain excellent review scores. Coordinate and oversee property maintenance, repairs and servicing. Liaise with contractors, cleaners and suppliers to ensure properties remain in excellent condition. Monitor property performance and proactively identify opportunities for improvement. Work closely with the Director and wider operations team to continually improve processes and standards. Support the ongoing growth and expansion of the business while maintaining exceptional service levels. Working Pattern This is a hybrid position with flexibility built into the role. 40-hour working week. 2–3 days per week based in the office. Remaining shifts worked remotely. Weekend and late shifts are completed from home. Shift Patterns 8:00am – 4:00pm 10:00am – 6:00pm 12:00pm – 8:00pm 2:00pm – 10:00pm Weekend Rotation 1.5 full weekends per month. 1.5 half weekends off per month. 1 full weekend off per month. You'll also be required to work 3 Bank Holidays per year as part of the rota. About You We're looking for someone who: Previous experience managing short let properties or hosting short term guests is essential. Thrives in a busy, fast-moving workplace. Is highly organised with excellent attention to detail. Can confidently manage multiple priorities at once. Has outstanding communication and relationship-building skills. Is calm under pressure and enjoys finding solutions. Takes pride in delivering exceptional customer service. Is proactive, motivated and enjoys working as part of a close-knit team. Is comfortable using property management systems and technology. What We Offer Competitive salary, dependent on experience. Hybrid working with flexibility. 23 days annual leave plus 5 Bank Holidays. Pension, company phone and laptop A supportive, ambitious and growing team. Opportunity to play a key role in an expanding business. A varied, rewarding role where you'll make a genuine impact every day. If you're passionate about hospitality, property, and delivering outstanding guest experiences, we'd love to hear from you.